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#Igetter troubleshoot install
#Igetter troubleshoot Pc
#Igetter troubleshoot windows

Sign out of your account and then sign in to your new account. Under Account type, select Administrator > OK.

#Igetter troubleshoot windows

Under Family & other people (or Other users, if you're using Windows 11 Enterprise), choose the account you created, and then select Change account type. Make the new account an administrator account Provide the requested info and follow the prompts to create the account.

#Igetter troubleshoot Pc

Under Other users, select Add someone else to this PC or Add account. Select Accounts > Family & other people (or Other users, if you’re using Windows 11 Enterprise). If you aren't using an administrator account and you don't have one, you can create an account and set it as an administrator account. If you see "Administrator" near your name, then you're using an administrator account. To see which account you're signed in with: To start Scout, from the Start menu or Start Screen, select Citrix > Citrix Scout.įor information on using and configuring Scout, and for FAQ, see CTX130147.If you still can’t fix your problem with the Start menu, try signing in with an administrator account.

#Igetter troubleshoot install

Depending on the version of Windows, Scout appears in the Windows Start menu or Start Screen when you install or upgrade to Citrix Virtual Apps and Desktops. Scout is installed with Citrix Virtual Apps and Desktops components. Citrix Technical Support uses the CIS platform to reduce the time to resolve customer-reported issues. Scout offers the ability to securely upload the data to the CIS platform to assist Citrix Technical Support on troubleshooting. Run Citrix Scout from a single Delivery Controller or VDA to capture key data points and Citrix Diagnostics Facility (CDF) traces to troubleshoot selected computers. Upload troubleshooting information to Citrix Technical Support The data available in CIS comes from sources including Call Home and Citrix Scout. You can access Citrix Insight Services (CIS) from the User drop-down list in Director to access extra diagnostic insights. To return to the landing page, click the Director logo. For example, if you type jo rob, the results might include strings such as “John Robertson” or Robert, Jones.

After you type a few letters of a two-part name (user name, family name and first name, or display name), separated by a space, the results include matches for both strings.

Partial entries produce a list of possible matches.

The search results also include users who are not currently using or assigned to a machine. Ensure that endpoint names are unique to enable troubleshooting of unauthenticated sessions. When you type an endpoint name in a Search field, Director uses the unauthenticated (anonymous) and authenticated sessions that are connected to a specific endpoint, which enables troubleshooting unauthenticated sessions. When you type a multiuser machine name in a Search field, Director displays the Machine Details for the specified machine. When you type the user’s name in a Search field, Director searches for users in the Active Directory for users across all sites configured to support Director.

To make sure that the machine is not in maintenance mode, from the User Details view, review the Machine Details panel. Session startup takes a long time or fails intermittently or repeatedly Logon takes a long time or fails intermittently or repeatedly

Troubleshoot the issue with the recommended actions in the following table, and, if needed, escalate the issue to the appropriate administrator.

Check for details about the user’s logon, connection, and applications.

Use the Director’s Help Desk view ( Activity Manager page) to view information about the user: Questo articolo è stato tradotto automaticamente. (Aviso legal)Įste artigo foi traduzido automaticamente. (Clause de non responsabilité)Įste artículo ha sido traducido automáticamente. (Haftungsausschluss)Ĭe article a été traduit automatiquement. This article has been machine translated.ĭieser Artikel wurde maschinell übersetzt. Questo contenuto è stato tradotto dinamicamente con traduzione automatica. (Aviso legal)Įste texto foi traduzido automaticamente. (Clause de non responsabilité)Įste artículo lo ha traducido una máquina de forma dinámica. (Haftungsausschluss)Ĭet article a été traduit automatiquement de manière dynamique. This content has been machine translated dynamically.ĭieser Inhalt ist eine maschinelle Übersetzung, die dynamisch erstellt wurde.